Terms & Conditions
Effective Date: September 10, 2025
These Terms & Conditions (“Terms”) govern your use of the website operated by Brenda Deming and your purchase of our services. By using the site or purchasing a service, you agree to these Terms.
1) Who We Are
“we,” “us,” and “our” refer to Brenda Deming) Contact: brenda@ automationscalegrow.com
2) Services We Provide
We offer professional website and automation services sold through our website. Service-specific descriptions, inclusions, and timelines are listed on the relevant product/service pages and form part of these Terms.
Examples include (not exhaustive):
- Video Walkthrough (30 minutes, $40) — live help via Google Meet to answer a question, walk you through a task, or complete a fix while you watch. Remote access may be used with your permission.
- Email Essentials (one-time setup, $679) — one custom opt-in form (flyout, popup, or embedded) plus four essential flows (copy written after a brief questionnaire):
• 3-Email Welcome Flow
• Abandoned Cart Email
• Browse Abandonment Email
• Thank You / Post-Purchase Flow (2 emails split for first-time vs. returning customers)
Includes configuration, integration, and testing with your email platform and store/website.
We may add, modify, or remove services over time. The service page at checkout controls what’s included for that purchase.
You are responsible for your third-party platform accounts and fees.
3) How We Work Together
Client responsibilities. You agree to (a) complete required questionnaires, (b) provide timely access/credentials, brand assets, product info, and approvals, (c) ensure you have authority to share content/data, and (d) back up your site/data before changes.
Timelines. Project timelines begin after we receive your completed questionnaire, required access, and full payment. We’ll communicate an estimate and update you if dependencies delay progress.
Revisions (Email Essentials). Copy written from your questionnaire includes reasonable edits for accuracy and voice before launch. Substantive scope changes or new assets/flows may require a change order and additional fees (pre-approved by you).
4) Booking, Payments, Cancellations, Refunds
Prepayment required. All services are sold and paid in full on our website prior to scheduling or kickoff. Prices are in USD and exclude taxes unless stated.
Payment processing. Orders are processed when payment clears. Work and scheduling begin only after payment and required inputs are received.
Cancellations & rescheduling.
- Video Walkthrough: reschedule with [24 hours] notice via your confirmation email. Missed sessions or cancellations inside [24 hours] are non-refundable.
- Project-based services (e.g., Email Essentials and other setups): because these are custom and begin quickly after purchase, fees are non-refundable once work begins. “Work begins” includes any material activity such as reviewing your intake, drafting copy, configuring platforms, accessing accounts, or scheduling implementation.
Chargebacks. Please email brenda @ automationscalegrow.com to resolve billing issues. Unauthorized chargebacks may result in recovery of costs and suspension of services.
5) Remote Access & Safety (Video Walkthrough)
If you grant remote access, you confirm you have backups and permission to make changes. We act only on your instructions during the session. You can revoke access at any time.
6) Third-Party Services
We integrate with services you authorize (e.g., Klaviyo, Mailchimp, Shopify, WooCommerce, Google, Microsoft). Those providers have their own terms/privacy policies. You’re responsible for maintaining subscriptions and compliance with third-party terms.
7) Intellectual Property
Your materials. You retain ownership of your brand assets, content, data, and materials you supply.
Deliverables. Upon full payment, you receive a worldwide, non-exclusive, perpetual license to use the deliverables we create for your business (e.g., the copy we write for you, configured flows, and form designs) within your own business. We retain ownership of our underlying know-how, methods, and non-client-specific templates and may reuse generalized techniques.
Portfolio rights. We may reference the project in our portfolio or anonymized case studies unless you request otherwise in writing.
8) Acceptable Use
You agree not to misuse our site or services, including attempting unauthorized access, infringing IP, violating laws, or introducing malware.
9) Disclaimers
Services and information are provided “as is.” We do not guarantee a specific revenue amount, performance level, or outcome. Any examples (e.g., “most clients see ROI within 30 days”) are typical but not guaranteed; results depend on offer, traffic, pricing, and market factors. We do not provide legal, tax, or financial advice.
10) Limitation of Liability
To the maximum extent permitted by law, our total liability for any claim related to the services or these Terms is limited to the amount you paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, loss of profits, or data loss, even if advised of the possibility.
11) Indemnification
You agree to indemnify and hold us harmless from claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from (i) your content, data, or instructions, (ii) your misuse of the services, or (iii) your violation of laws or third-party rights.
12) Privacy
Your use of the site/services is also governed by our Privacy Policy.
13) Changes to Services or Terms
We may update services or these Terms from time to time. When we update, we’ll revise the Last Updated date. Continued use after changes means you accept the updated Terms.
14) Termination
We may suspend or terminate access for breach of these Terms or to comply with law. You may stop using services at any time; paid fees are subject to Section 4.
15) Governing Law; Disputes
These Terms are governed by the laws of Florida, without regard to conflicts rules. Courts located in Marion County, Florida have exclusive jurisdiction. Before filing in court, both parties agree to attempt good-faith resolution by emailing brenda @ automationscalegrow.com and allowing at least 30 days to resolve.
16) Electronic Communications; Notices
You agree to receive communications electronically. Official notices to us must be sent to brenda @ automationscalegrow.com We will send notices to the email you provide at purchase.
17) Severability; Assignment; Entire Agreement
If any provision is invalid, the remainder remains in effect. You may not assign your rights without our written consent; we may assign in connection with a merger, acquisition, or sale of assets. These Terms, together with the service page at checkout, any order/statement of work, and the Privacy Policy, are the entire agreement regarding your purchase.
18) Contact
brenda @ automationscalegrow.com